Our goal is 100% customer satisfaction. If you have a problem with our product(s), please let us know, and we promise to make it right. The twins store at www.TwinzGear.com is committed to excellent customer service.
We can be reached at the twins store via e-mail at firstname.lastname@example.org
If you contact us, we will get back to you no later than the next business day. If you would like us to call you, please provide your phone number, where you live, and a convenient time for us to contact you.
If you need to return or exchange a product to our twins store, please do so within 30 days of your purchase. Returns received after 30 days will be given a TwinzGear store credit, rather than a credit card (or paypal) refund.
Also, PLEASE NOTE:
Shipping is non-refundable - Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund