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© TwinzGear.com 2007.  All Rights Reserved
FAQs - General
When will my order ship?
Most orders will ship the next business day and you will receive an email confirmation notifying you that your order has shipped.  Larger items typically ship in 3 to 5 days, and again you will receive email confirmation when you order ships.
When will my order arrive?
In most cases we ship via USPS First Class or Parcel Post mail.  USPS delivery time is typically 5 to 9 days depending upon the size of the package and the delivery address. 
Do you offer EXPRESS SHIPPING?
Please contact Customer Service at twinzmom@twinzgear.com to inquire about EXPRESS SHIPPING.  In most cases, EXPRESS SHIPPING can be accomodated for an additional fee.  Our Customer Service department will be happy to work up a quote for your order and arrange for the additional payment.  
 
How do I make an exchange?
If you need to exchange your purchase, please send the product to the following address;
TwinzGear
2673 S. Howell St.
Lakewood, CO 80228
Please include your order number and the information regarding the product you'd like to exchange.  We will process your exchange within 2 to 3 business days and notify you via email if there are any question or issues with your exchange.
What if I need to return an item? 
If you need to return an item, please send the product to the following address;
TwinzGear
2673 S. Howell St.
Lakewood, CO 80228
Please include your order number and the information regarding the product you'd like to return.  Once we receive the product, we will refund the purchase price within 2 to 3 business days.  Please note;  Shipping Fees are NOT refundable.  Also, please recognize that items returned within 30 days will be refunded.  Items returned after 30 days will be given a TwinzGear store credit.  
Can I include a Gift Message? 
Yes.  Please send us an email with your request, we'll do what we can to accomidate your request.
Do you offer Gift Wrapping? 
Most of our products are eligible for Gift Wrapping for an additional flat fee of $5.  Larger products are not eligible for Gift Wrap.